Why does diagnostic screen information from set-top boxes and modems appear cryptic to customers?

The diagnostic screen information from set-top boxes and modems appears cryptic to customers primarily because it employs initials, acronyms, and specialized jargon that is commonly understood only by professionals in the field. This technical language, which may include terms related to networking, signal quality, or firmware status, can be overwhelming and confusing for the average user who does not have the same level of technical expertise.

Such terminology is designed to convey specific details about the device's functionality and performance efficiently, but it often sacrifices clarity for brevity and technical accuracy. As a result, customers may struggle to interpret the information displayed, leading to a perception that it is cryptic or inaccessible. In contrast, options suggesting that the information is made for customer interaction or that it uses widely recognized standard terminology overlook the technical nature of the content, while the idea that it provides complete explanations for all terms contradicts the reality that many terms are not explained in a user-friendly manner.